{"id":11329,"date":"2023-10-02T13:39:35","date_gmt":"2023-10-02T11:39:35","guid":{"rendered":"https:\/\/languagepartners.nl\/?p=11329"},"modified":"2025-06-19T13:05:51","modified_gmt":"2025-06-19T11:05:51","slug":"dei-buzzwords-are-nothing-without-intercultural-competence","status":"publish","type":"post","link":"https:\/\/languagepartners.nl\/en\/blog\/dei\/dei-buzzwords-are-nothing-without-intercultural-competence\/","title":{"rendered":"DEI buzzwords are nothing without intercultural competence"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In today&#8217;s professional landscape, DEI (diversity, equity, and inclusive culture) buzzwords are everywhere. These terms are linked with training and development programs that aim to foster a workforce that embodies each of these three themes. While the intention behind these initiatives is great, the efforts often fall short, as they tend to miss the crucial piece of the puzzle, intercultural competence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before we get too far ahead, let&#8217;s first establish which buzzwords are used and what they mean:<\/span><\/p>\n<p><b>What is DEI? <\/b><span style=\"font-weight: 400;\">&#8211; It is an abbreviation for diversity, equity and inclusive culture(s). The idea behind DEI is to create a diverse, fair and inclusive environment. It aims to recognise and value everyone as their authentic selves while addressing both inequalities and bias. More about DEI, including the benefits of sustained diversity, <\/span><a href=\"https:\/\/languagepartners.nl\/en\/blog\/dei\/diversity-and-inclusive-cultures\/\"><span style=\"font-weight: 400;\">can be read here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>What is diversity? <\/b><span style=\"font-weight: 400;\">&#8211; Diversity is the condition of having or being composed of differing elements. In this sense, diversity includes but is not limited to, quantifiers such as gender, ethnicity, age, religion, sexual orientation, professional orientation, education level, neurodivergence, nationality and people with health conditions or ailments<\/span><\/p>\n<p><b>What is equity? <\/b><span style=\"font-weight: 400;\">&#8211; Equity is the quality and promotion of fairness, impartiality and justice. Some of you might ask: what is the difference between equity and equality? Equality suggests that everyone gets the same, while equity involves fairness based on the unique needs of each person involved.\u00a0<\/span><\/p>\n<p><b>What is inclusion? <\/b><span style=\"font-weight: 400;\">&#8211; Inclusion is the act, or practice, of including everyone.\u00a0<\/span><\/p>\n<p><b>What is culture? <\/b><span style=\"font-weight: 400;\">&#8211; Culture is the learned and shared patterns of behaviours, symbols, rituals, beliefs and values, held by a group, or groups, of interacting people. To be clear, culture is not limited to only national culture. As with diversity it can come in many shapes and sizes; families, sport teams and religious groups, for example, can all have their own culture.<\/span><\/p>\n<p><b>What is an inclusive culture? <\/b><span style=\"font-weight: 400;\">&#8211; An inclusive culture is the patterns of behaviour, symbols, rituals, beliefs and values which allows for equitable inclusion of everyone. It is created when feelings of fairness and respect are built upon by feeling valued and having a sense of belonging, all of which helps earn trust. This in turn also creates, for everyone, the opportunity to be themselves and to contribute to the success of the company as their authentic selves. Furthermore, such a culture is one in which employee engagement is earned. Participation and collaboration are common, and stakeholders are given opportunities for growth and development. An truly inclusive culture must be unique to each group, and <\/span><a href=\"https:\/\/languagepartners.nl\/en\/blog\/dei\/inclusion-through-culture\/\"><span style=\"font-weight: 400;\">cannot be achieved with a checklist<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>What is unconscious bias? <\/b><span style=\"font-weight: 400;\">&#8211; This refers to bias or prejudice that happens without awareness or conscious action. There has recently been an increase in training courses that target unconscious bias, as organisations are recognising the threat it poses to diversity, equity and inclusive cultures. It is another area where well intentioned efforts fall short as they\u2019re missing the right piece.<\/span><\/p>\n<p><b>What is psychological safety? <\/b><span style=\"font-weight: 400;\">&#8211; The perception or belief that one can express their thoughts, beliefs, ideas and concerns without fearing negative consequences. Establishing psychological safety is a key goal of an <\/span><a href=\"https:\/\/languagepartners.nl\/en\/blog\/dei\/inclusion-through-culture\/\"><span style=\"font-weight: 400;\">inclusive culture<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As with an inclusive culture, psychological safety doesn\u2019t always have the same meaning. For example, some people might need to establish a structure for feedback to feel psychologically safe, while others might have a need for autonomy.<\/span><\/p>\n<p><b>What is emotional intelligence (EQ)? &#8211; <\/b><span style=\"font-weight: 400;\">Also known as <\/span><i><span style=\"font-weight: 400;\">emotional quotient.<\/span><\/i> <span style=\"font-weight: 400;\">Being emotionally intelligent means that one can perceive, use, understand and manage their emotions. Forbes also defines it as <\/span><a href=\"https:\/\/www.forbes.com\/sites\/darrenmenabney\/2020\/12\/30\/why-emotional-intelligence-needs-cultural-intelligence-when-working-across-borders\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">the ability to be aware of our emotional state and the emotional states of others and incorporate that awareness into our actions and decisions<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>What is intercultural communication? <\/b><span style=\"font-weight: 400;\">&#8211; Communication between two or more people, from different cultures. More information, including the difference between inter- and intracultural communication as well as multi- and cross-cultural communication can be found <\/span><a href=\"https:\/\/languagepartners.nl\/en\/blog\/learning\/intercultural-multicultural-cross-culture-whats-the-difference\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>The missing piece:<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">All of these seem like good, important aspects of company culture, right? Of course they are, but as we mentioned before, you need the right foundation to make it all work. Each and every piece we just mentioned will be unsustainable without the establishment of <\/span><b>Intercultural Competence<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also known as <\/span><i><span style=\"font-weight: 400;\">cultural intelligence<\/span><\/i><span style=\"font-weight: 400;\"> (CQ), it is made up of a range of skills, behaviours and attitudes which allow people to function effectively in intercultural settings. Further it is the ability to develop and engage in appropriate communication, behaviour and attitudes with varying cultural backgrounds and language levels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Intercultural competence is a <\/span><i><span style=\"font-weight: 400;\">necessity <\/span><\/i><span style=\"font-weight: 400;\">in today&#8217;s globalised world. Even if your team all has the same background, it is <\/span><i><span style=\"font-weight: 400;\">very<\/span><\/i><span style=\"font-weight: 400;\"> unlikely that external parties you engage with will be different. That said, if you\u2019re a part of a non-diverse team, consider trying to change that. Doing so allows for more perspectives and out-of-the-box thinking. It can also lead to significant benefits, which we\u2019ll cover a bit further on.<\/span><\/p>\n<h2><b>What are the benefits of intercultural competence?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Without understanding and patience for each other&#8217;s wants, needs and perspectives, there will be strong limitations to success and growth. Miscommunications and tension builds, creating an unproductive and unwelcoming atmosphere. Why would someone want to stay in an organisation where they\u2019re not understood; or an organisation in which their differences are seen as a problem, rather than a strength?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When intercultural competence is developed, there are strong, measurable benefits that can be earned, which positively impact individuals, teams and entire organisations. Also, our differences can then be appreciated and leveraged, to everyone&#8217;s benefit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/languagepartners.nl\/en\/blog\/dei\/diversity-and-inclusive-cultures\/\"><span style=\"font-weight: 400;\">one study<\/span><\/a><span style=\"font-weight: 400;\"> of companies in North &amp; South America, as well as the UK, found that those organisations which had industry high levels of ethnic diversity reported an average of 35% higher financial gains. <\/span><a href=\"https:\/\/hbr.org\/2019\/03\/why-inclusive-leaders-are-good-for-organizations-and-how-to-become-one\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Other benefits include<\/span><\/a><span style=\"font-weight: 400;\"> increases in innovation, collaboration, productivity and both satisfaction and retention of employees as well as clients.<\/span><\/p>\n<h2><b>How do you develop intercultural competence?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Wrapping up, intercultural competence is the vital link that elevates DEI efforts from mere buzzwords to transformative and sustainable practices. By supporting the development of intercultural competence within your organisation, you not only promote DEI, but also earn a range of benefits that drive success and growth in today&#8217;s diverse, globalised world.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/languagepartners.nl\/en\/contact\/\"><span style=\"font-weight: 400;\">Reach out<\/span><\/a><span style=\"font-weight: 400;\"> to us for a free 30-minute consultation or <\/span><a href=\"https:\/\/languagepartners.nl\/en\/cultural-training\/\"><span style=\"font-weight: 400;\">explore our proven intercultural competence training courses<\/span><\/a><span style=\"font-weight: 400;\"> to determine the best fit for your team&#8217;s needs. Our dedicated experience in the field of communication skills and intercultural competence has allowed us to target specific areas of focus which, when developed, help people create a positive impact in multicultural environments. Together, we can build a brighter, more inclusive future.<\/span><\/p>\n<p>Intercultural competence offers important benefits, but its also important to recognise the need for equitable access to language. You can learn more about how this in our <a href=\"https:\/\/languagepartners.nl\/en\/blog\/dei\/fluency-gap-whitepaper\/\">Fluency Gap whitepaper<\/a>. If you&#8217;re ready to work on your, or your team&#8217;s language &amp; communication skills, <a href=\"https:\/\/languagepartners.nl\/en\/language-courses\/\">take a look at our offers!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s professional landscape, DEI (diversity, equity, and inclusive culture) buzzwords are everywhere. These terms are linked with training and development programs that aim to foster a workforce that embodies each of these three themes. While the intention behind these initiatives is great, the efforts often fall short, as they&#8230;<\/p>\n","protected":false},"author":27,"featured_media":11339,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[371],"tags":[620,622,179,374,229,621,382,230,250,346,419,618,619],"class_list":["post-11329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dei","tag-bias","tag-cultural-intelligence","tag-culture-en","tag-dei","tag-diversity-en","tag-emotional-intelligence","tag-equity","tag-inclusion-en","tag-inclusive-culture","tag-intercultural-communication","tag-intercultural-competence","tag-psychological-safety","tag-unconscious-bias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DEI buzzwords are nothing without intercultural competence - 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